Privacy Policy

Flo Mobility Private Limited (“Company”, “We”, “Us”, “Our” and their connotations) respects Your privacy and is committed to protecting it through this Privacy Policy and Our compliance with all applicable laws and regulations. This Privacy Policy informs You of Our practices regarding the collection, use, and disclosure of Personal Information (defined below) and the rights and choices available to You in relation to that information. For any requests or inquiries in relation to this Privacy Policy, please see the “Contact Us” section below. This Privacy Policy applies to Your interactions with Our website at https://flomobility.com (“Website”), any product demonstration, lead-generation or enquiry forms hosted on the Website, and any related applications or portals (together, “Platform”).

Personal Information

For the purpose of this Privacy Policy, “Personal Information” means any information that relates to You which, either directly or indirectly, in combination with other information available to the Company, is capable of identifying You, and which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form. We may collect Personal Information from a variety of sources, including (a) information You provide to Us directly (for example, through enquiry, demo-request, or contact-us forms); (b) information collected automatically, including through Cookies and tracking technologies, IP address, etc.; and (c) information collected from other sources, including trusted third-party partnerships, which are described in the section titled ‘What Personal Information do We collect?’ below. We may also maintain a record of Your product and service interests, and We may collect technical data relating to the devices, browsers and systems You use to access the Platform, in order to facilitate support and improve the Platform.

About Our Services

Our Company is engaged in the research, design, development, manufacture, sale, lease and deployment of autonomous construction robots — including Our Autonomous Material Movement Robot (“MMR”) — and related software and support services (collectively, “Services”), for enterprise customers such as real estate developers, EPC contractors, commercial construction companies and infrastructure companies.

Who can use Our Services?

Our Services are intended for business use by enterprises and their authorised representatives, and are not directed at, or intended for use by, individuals under the age of 18. By accessing or using the Platform on behalf of an organisation, You represent that You are authorised to act on that organisation’s behalf and that You are above the age of 18. We do not knowingly collect Personal Information from minors.

About Our Privacy Policy

This Privacy Policy is meant to help visitors and prospective customers understand what information We collect, why We collect it, what information We disclose, and how they can access, update, or request deletion of their information. It shall be read together with, and in compliance with, the applicable laws in the places We operate, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

By accessing the Platform, You agree that You will not violate or attempt to violate the security of the Platform, including, without limitation, by (a) accessing data or logging onto a server in an unauthorised manner; (b) attempting to breach or breaching a secured system or network, including by interfering with another user’s access; (c) sending unsolicited commercial communications through the Platform; (d) forging header information in any communication sent through the Platform; or (e) engaging in any act that threatens the unity, integrity, defence, security or sovereignty of India, public order, or that incites the commission of any offence or obstructs investigation of any offence.

Opt-Out

Continued use of the Platform after a modification to this Privacy Policy constitutes Your acknowledgment of, and consent to, the modified Privacy Policy. You have the right to opt out of providing further Personal Information to Us at any time. You may, by sending an email to contact@flomobility.com, inquire whether the Company holds Your Personal Information, and request that the Company delete such information, subject to applicable law.

How to use the Services?

Visitors may access general information about Flo Mobility and the MMR on the Website without providing Personal Information. To request a product demonstration, download detailed technical or commercial material, or otherwise engage with Our sales or support teams, You may be required to submit certain information about Yourself and Your organisation through a form on the Platform.

What Personal Information do We collect?

All information collected by the Company is collected with Your consent. The Company is, however, free to use, collect and disclose information that is already in the public domain.

When You interact with the Platform — for example, by submitting an enquiry, requesting a demo, downloading a brochure, or subscribing to updates — You may provide the Company with certain Personal Information voluntarily, and/or certain information may be collected automatically depending on how You use the Platform. Personal Information collected by the Company may include, but is not limited to, the following:

Name
Company / organisation name and designation
Business email address
Phone number
Company location, geolocation and time zone
Nature of enquiry (e.g. project type, site scale, product interest)
Referral source (e.g. how You heard about Flo Mobility)
Notification and communication preferences
Metrics on Website usage, such as pages visited, forms submitted, and time of visit

We also collect certain information automatically as You navigate the Platform, which may include usage details, location (at a city/region level), IP address, device ID and type, browser type and language, operating system, access times, and information collected through cookies and similar tracking technologies. We DO NOT sell Your Personal Information to any third party.

Third parties may collect certain information by way of cookies through the Platform, for purposes including: (a) advertising; (b) marketing; and (c) data analytics.

If the Company has reason to suspect that information provided by any User is misleading, inaccurate, incomplete or fraudulent, the Company reserves the right, at its sole discretion, to refuse or discontinue provision of the Services to such User, without liability to the User or any third party.

We may collect, process and store Your Personal Information through Our website hosting provider and other third-party platforms associated with Your interactions on the Platform. We may also obtain information about You from third parties, such as business partners, marketers and publicly available business directories, and combine that information with information We collect directly from or about You.

How do We use Your Personal Information?

We collect Personal Information only for the following purposes:

To respond to Your enquiries and requests for product demonstrations, quotations or information;
To create and maintain records of Our prospective and existing enterprise customers;
To improve the Platform and Our Services, and to develop new features;
To dispatch transaction-related and account-related communications;
To notify You of updates relevant to the Platform, Our Services, or Your enquiry;
To maintain records and provide an efficient and customised experience on the Platform;
To analyse overall trends to help Us improve the Platform and Our Services;
To verify Your identity and prevent fraud or other unauthorised or illegal activity;
As We believe necessary or appropriate, and only as permitted under applicable law: (a) to comply with legal process; (b) to respond to requests from public and government authorities; (c) to protect Our operations or those of Our affiliates, including investigating security incidents; or (d) to protect Our rights, privacy, safety or property, and/or that of Our affiliates;
To transfer data and associated rights to a third party as part of a corporate reorganisation or sale of assets or of the Company;
To create non-identifiable aggregate data for marketing, research and analysis purposes; and
If You provide any ideas, proposals, suggestions or recommendations (“Feedback”), to consider and, where appropriate, use such Feedback.

Do We use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to Your computer’s hard drive through Your web browser, with Your permission, that enable the site or service provider’s systems to recognise Your browser and remember certain information.

We use cookies to understand and save Your preferences for future visits, to advertise to You on other sites, and to compile aggregate data about site traffic and site interaction so that We can offer better site experiences and tools in future. You may accept or decline cookies; most web browsers automatically accept cookies, but You can usually modify Your browser settings to decline them. If You disable cookies, some features of the Platform may not function as designed. A banner requesting Your consent to Our use of cookies will be displayed on Your first visit to the Platform (or first visit after You delete Your cookies).

How long do We retain Your Personal Information?

We retain the Personal Information described in this Privacy Policy for as long as is reasonably necessary to fulfil the purposes for which it was collected (for example, to respond to Your enquiry or to maintain Our business relationship with Your organisation), or as required to comply with Our legal obligations, resolve disputes, and enforce Our agreements. Enquiry and lead data that has seen no engagement for an extended period may be archived or deleted, at Our discretion and subject to applicable law.

We may retain anonymised data that originated from You for as long as it is relevant to Our business purposes, as such data no longer constitutes Personal Information once truly anonymised.

How We protect Your Personal Information

The security of Personal Information is important to Us, and We have implemented reasonably sufficient means to protect it, including access controls and data encryption. However, no method of transmission over the internet, or method of electronic storage, is 100% secure, and We cannot guarantee its absolute security. We have implemented industry-standard security practices to protect data under the Company’s control from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss.

Do We transfer Your Personal Information internationally?

All Personal Information processed by the Company is processed and stored in India. We undertake to safeguard Your information in accordance with applicable law.

Disclaimers

The Platform may contain links to third-party websites. When You click on such a link, You leave the Platform and enter a website over which We have no control and for which We bear no responsibility. We encourage You to read the privacy policies of any third-party websites You visit, as their practices may differ from Ours. We shall not be liable for any breach of Your privacy, or any loss incurred, arising from Your use of such third-party websites or services.

What are Your Rights?

As a User, You retain the following rights in relation to Your Personal Information:

Right to access: You have the right to request a copy of the Personal Information We hold about You, and to be informed of the purposes of processing, the categories of Personal Information concerned, and the entities to whom it may be disclosed.
Right to rectification: You may request that We correct inaccurate or incomplete Personal Information. We may verify the accuracy of such information before rectifying it.
Right to erasure: You may request that We erase Your Personal Information where it is no longer needed for the purpose for which it was collected, where You have withdrawn consent, or where it has been processed unlawfully, subject to Our legal obligations.
Right to withdraw consent: You may withdraw Your consent at any time where processing is based on consent.
Right to unsubscribe: You may opt out of receiving future marketing communications from Us at any time by using the unsubscribe option in Our emails, or by writing to Us.

We may ask You for additional information to confirm Your identity and for security purposes before disclosing the Personal Information requested. You can exercise Your rights by contacting Us using the details below. We will make every reasonable effort to honour Your request promptly, subject to legal and other permissible considerations.

Grievance Officer

In accordance with applicable law, any complaints or concerns regarding this Privacy Policy or the processing of Your Personal Information may be addressed to Us at:

Email: contact@flomobility.com

Address: 531/144, 100 Feet Ring Rd, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India

Contact Us

If You have any questions regarding this Privacy Policy, You may contact Us at: